HAVE A QUESTION?
Before contacting us, please take a look first at the most frequently asked questions as there is a good chance you will find the answer you are looking for.
Still didn't find what you were looking for? Feel free to contact us using form bellow or at hello@furryosa.com.
Alternatively you can also reach us at WhatsApp.
We strive to reply within 24 hours latest, but please allow up to 72 hours for us to catch up with your inquiry during peak periods. Thank you!
LOVE IT GUARANTEE
Our top priority is for you to feel happy and excited about your purchase.
That means we stand by our product 100% no matter what. No ifs, no buts.
If you don't like your FURRYOSA™, we'll replace it. Free of charge.
And if you have any questions, please feel free to reach out to our customer support a.k.a. “paw patrol” team. We're here for you.
Love it. Or leave it.
We are dedicated to produce jewelry in precious metal and highest quality material.
Sterling Silver
All our silver pieces are made of pure 925 sterling silver. Like gold, silver is too soft for use in its pure state and must be combined with other metals for durability. 925 Sterling Silver is an alloy made of 92.5% pure silver and 7.5% copper.
Gold Plated Steel
Our gold plated pieces are coated with 18k gold over hardened steel ensuring our jewelry has the highest polish and quality.
Silver Plated Steel
Our Silver plated pieces are plated with 925 sterling silver over hardened steel ensuring durability.
 |
 |
 |
|---|---|---|
| STERLING SILVER | GOLD PLATED | SILVER PLATED STEEL |
| HIGHLY DETAILED | HIGHLY DETAILED | HIGHLY DETAILED |
| PREMIUM 925 SILVER | GOLD COATING | SILVER COATING |
| NO OXIDATION | SCRATCH RESISTANT | BEND RESISTANT |
| NON-ALLERGENIC | PREMIUM FEEL | LIGHTER COLOR |
| SILVER IS SOFT & EASIER TO SCRATCH | NEEDS PROPER CARE TO AVOID OXIDATION | NEEDS PROPER CARE TO AVOID OXIDATION |
1. AVOID BLURRY OR GRITTY PHOTOS
The quality of the uploaded photo is important! Make sure to only upload crisp photos where the subject is in focus and all the contours are clearly visible. Even a modern smartphone does the job!
2. GOOD LIGHTING MAKES THE BEST RESULTS
Lighting is important! The light source should ideally shine straight onto the subject. If the photo is very dark, it will be very difficult for us to engrave perfectly and it will make the final product less detailed, especially on pets with dark fur.
3. MULTIPLE PETS ON PHOTO
We highly recommend doing one pet per jewelry. If you really want both of your pets on the same jewelry, pelase make sure that all of the pets are positioned next to each other with very little to no space in between them. Also keep in mind that using multiple pets won't increase the diameter size of the finished piece and can end up making each pet less clear.
4. POSITIONING IS IMPORTANT
What is not included in the photo can not be included on the jewelry as we try to make a perfect copy of the photo. If the whole body is visible, we will make a whole body silhouette, otherwise we will make a head silhouette only.
FINAL WORDS
With photo engraving the following rule applies: less is more!
We offer standard worldwide shipping for $4.99.
And if your order has 2 or more items, the shipping is FREE.
We also provide expedited FedEx shipping for $25.
STANDARD SHIPPING (PRODUCTION TIME INCLUDED)
Once your shipment has arrived to your country, your local postal carrier (i.e. Canada Post for Canada) will make the final delivery to your address.
EXPEDITED FEDEX SHIPPING (PRODUCTION TIME INCLUDED)
A well-known quote attributed to Mahatma Gandhi says that, "the greatness of a nation and its moral progress can be judged by the way its animals are treated." Across the world, people who take this to heart, have made it their lives work to protect, to care for and to rescue animals.
Helping vulnerable animals and keeping pets in safe and loving homes requires a commitment from all of us — advocates, pet owners, shelters, leaders, and entire communities. When we work together under a common cause, we’re both saving lives and elevating our society and its laws to ensure cruelty victims and other at-risk animals receive the protection and care they deserve.
As a company, at FURRYOSA™ we believe that animals are entitled to kind and respectful treatment at the hands of humans and must be protected.
Each year we select one of the animal rescue organizations and 5% of our proceeds are donated to their cause to help them make a difference.
